Support Center

How can we help?

Find quick answers about subscriptions, purchases and your privacy — or reach a real person on our team.

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Email our support team

We typically reply within 48 hours, 7 days a week.

Manage subscription

Change or cancel your plan any time from your App Store or Google Play account settings.

See steps

Request a refund

Payments are processed by Apple and Google, who handle all refund requests directly.

Learn how

Privacy & data

Request access to or deletion of your data, or learn how we protect your privacy.

Your rights

Manage or cancel a subscription

Deleting the app does not cancel your subscription. Please cancel at least 24 hours before your renewal date to avoid being charged for the next period.

On iPhone or iPad

  1. Open SettingsTap your name at the top of the screen.
  2. Tap SubscriptionsYou'll see all of your active and expired subscriptions.
  3. Select the Kivo appChoose a different plan or tap Cancel Subscription.

On Android

  1. Open the Google Play StoreTap your profile icon in the top-right corner.
  2. Go to Payments & subscriptionsThen tap Subscriptions.
  3. Select the Kivo appTap Cancel subscription and follow the instructions.

Restore purchases

Got a new phone or reinstalled the app? Open the app, go to Settings, and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used to buy your plan. Purchases cannot be transferred between iOS and Android.

Refunds

Because Apple and Google process all payments, we cannot issue refunds directly. You can request one here:

Help us help you faster

When you email help@kivoapps.com, please include:

  • The name of the app and its version (found in the app's Settings);
  • Your device model and iOS / Android version;
  • A short description of the issue and steps to reproduce it;
  • Screenshots or a screen recording, if possible;
  • For purchase issues: your order ID from Apple or Google (never send your password or card details).