Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") form a binding agreement between you and Kivo Apps ("Kivo Apps", "we", "us" or "our") governing your access to and use of our mobile applications (the "Apps"), our website at kivoapps.com, and any related services (together, the "Services").

By downloading, installing, accessing or using the Services, you agree to these Terms, our Privacy Policy and our End User License Agreement (EULA). If you do not agree, do not use the Services.

2. Eligibility

You must be at least 13 years old (or the minimum age of digital consent in your country) to use the Services. If you are under the age of majority where you live, you may use the Services only with the involvement and consent of a parent or legal guardian, who agrees to be bound by these Terms and is responsible for any purchases made.

3. License to use the Apps

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable license to download, install and use the Apps on devices that you own or control, solely for your personal, non-commercial purposes and as permitted by the usage rules of the app store from which you obtained them. Additional license terms are set out in our EULA.

4. Subscriptions & in-app purchases

Our Apps are free to download. Some features, content or an ad-free experience ("Premium Features") may require a paid auto-renewable subscription, a non-renewing purchase or a one-time "lifetime" purchase (each a "Purchase"). Available plans, prices and included features are shown in the App before you buy and may vary by region.

4.1 Billing

All Purchases are processed by Apple or Google, not by Kivo Apps, and are subject to their respective terms and payment policies. Prices include applicable taxes where required by law. We do not have access to your payment card information.

4.2 Subscription periods

Subscriptions may be offered on a weekly, monthly, yearly or other periodic basis, as shown in the App. A subscription grants access to Premium Features for the duration of the active period on all supported devices signed in to the same Apple ID or Google account.

4.3 Price changes

We may change subscription prices from time to time. Any price change will apply from your next renewal period after notice is provided in accordance with the policies of Apple or Google. Where required, you will be asked to consent to a price increase before it takes effect; if you do not agree, your subscription will not renew.

4.4 Lifetime and one-time purchases

A "lifetime" purchase grants access to the specified Premium Features for as long as we continue to offer and support the relevant App, and is not a guarantee that the App will be available or supported indefinitely.

4.5 Restoring purchases

If you reinstall an App or switch devices, you can restore eligible Purchases by tapping Restore Purchases in the App settings while signed in with the same Apple ID or Google account used for the original Purchase. Purchases made on the App Store cannot be transferred to Google Play, and vice versa.

4.6 Family Sharing

Where we enable Apple Family Sharing for a product, eligible family members may access that product in accordance with Apple's Family Sharing terms.

5. Free trials & introductory offers

We may offer free trials or discounted introductory prices for new subscribers. Unless you cancel at least 24 hours before the trial or introductory period ends, your subscription will automatically convert to a paid subscription at the then-current standard price and you will be charged. Eligibility is determined by Apple or Google, and offers are generally limited to one per account. We may modify or discontinue offers at any time.

6. Cancellation & refunds

6.1 How to cancel

Deleting an App does not cancel your subscription. To cancel:

• iPhone / iPad: open Settings → [your name] → Subscriptions, select the subscription and tap Cancel Subscription. More information: Apple Support.
• Android: open the Google Play Store → Profile icon → Payments & subscriptions → Subscriptions, select the subscription and tap Cancel subscription. More information: Google Play Help.

After cancellation, you will continue to have access to Premium Features until the end of your current paid period. No partial-period refunds are provided by us for unused time, except where required by law.

6.2 Refunds

Because payments are processed by Apple and Google, we are unable to issue refunds directly. Refund requests are handled according to their policies:

• App Store: request a refund at reportaproblem.apple.com.
• Google Play: follow the steps at Google Play refund policies.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws, including any statutory right of withdrawal. If you are in the EU or UK, by starting a subscription or trial that gives you immediate access to digital content, you acknowledge that you may lose your right of withdrawal once access begins, to the extent permitted by law.

7. Advertising

Free versions of the Apps may display third-party advertisements, including rewarded ads that unlock features in exchange for watching. We do not endorse and are not responsible for the content of third-party ads or the products and services they promote. Your interactions with advertisers are solely between you and the advertiser. Information about how ads use data is available in our Privacy Policy.

8. Your content & files

Our Apps let you play, view, open, extract, compress and manage media and files that you choose ("Your Content"). Your Content is processed on your device and remains yours; we claim no ownership of it and do not access it.

You are solely responsible for Your Content and for ensuring that you have all rights necessary to access, play, extract, copy or share it. The Apps are tools only and do not provide, host or distribute any media content. You must not use the Apps to access or distribute content that infringes copyright or other rights, or that is otherwise illegal.

We are not responsible for loss or corruption of Your Content. Archive operations, file conversions and similar functions may fail or produce unexpected results with damaged, unsupported or protected files. Please keep backups of important files.

9. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
• Copy, modify, distribute, sell, lease or create derivative works of the Apps;
• Reverse engineer, decompile, disassemble or attempt to derive the source code of the Apps, except where such restriction is prohibited by law;
• Circumvent, disable or interfere with security features, purchase verification, ad delivery or usage limits;
• Use bots, scripts or other automated means to access the Services or to generate fraudulent ad impressions or clicks;
• Introduce viruses, malware or other harmful code; or
• Remove, obscure or alter any proprietary notices.

10. Intellectual property

The Services, including all software, designs, graphics, text, icons, logos, trademarks and other materials (excluding Your Content), are owned by or licensed to Kivo Apps and are protected by intellectual property laws. Except for the limited license granted in these Terms, no rights are granted to you. "Kivo Apps" and our logos are our trademarks and may not be used without our prior written permission.

If you send us feedback or suggestions, you grant us a perpetual, worldwide, royalty-free right to use them without obligation to you.

Some Apps include open-source software components, which are licensed under their respective open-source licenses. Where required, attributions are available within the App.

11. Third-party services

The Apps rely on third-party services such as RevenueCat, Firebase (Google), Google AdMob, Meta Audience Network and AppLovin, and may contain links to third-party websites or services. These third parties operate under their own terms and privacy policies. We are not responsible for third-party services, and your use of them is at your own risk.

12. Updates & availability

We may update, modify, suspend or discontinue any App or feature at any time, with or without notice. Updates may be required to continue using an App. We do not guarantee that the Apps will be compatible with every device or operating system version, or that they will always be available or error-free.

13. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and quiet enjoyment. We do not warrant that the Services will be uninterrupted, secure or error-free, that defects will be corrected, or that any files will be processed without loss or corruption.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

14. Limitation of liability

To the maximum extent permitted by applicable law, in no event will Kivo Apps or its owners, employees, contractors or partners be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of data, files, profits, revenue, goodwill or business opportunity, arising out of or relating to your use of or inability to use the Services, even if advised of the possibility of such damages.

Our total aggregate liability for all claims relating to the Services will not exceed the greater of (a) the amount you paid us for the Services in the twelve (12) months before the event giving rise to the claim, or (b) fifty US dollars (US $50).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Kivo Apps from any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of your misuse of the Services, Your Content, or your violation of these Terms or any law or third-party right.

16. Termination

These Terms remain in effect until terminated. You may stop using the Services at any time by deleting the Apps (and cancelling any subscription through Apple or Google). We may suspend or terminate your access to the Services at any time if you breach these Terms. Upon termination, all licenses granted to you end and you must delete the Apps. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability and governing law) will survive.

17. Additional terms for Apple App Store users

If you downloaded an App from the Apple App Store, the following additional terms apply, and our EULA governs your license to the App. Apple's Licensed Application End User License Agreement also applies to the extent our EULA does not address a matter.

• These Terms are concluded between you and Kivo Apps only, not with Apple Inc. ("Apple"). Kivo Apps, not Apple, is solely responsible for the App and its content.
• Apple has no obligation to furnish any maintenance or support services for the App.
• In the event the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
• Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer protection, privacy or similar legislation.
• In the event of any third-party claim that the App or your possession and use of it infringes that third party's intellectual property rights, Kivo Apps, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of that claim.
• You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

18. Additional terms for Google Play users

If you downloaded an App from Google Play, you also agree to the Google Play policies and the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the App.

19. Governing law & dispute resolution

These Terms are governed by the laws of the jurisdiction in which Kivo Apps is established, without regard to its conflict-of-laws rules. If you are a consumer, you also benefit from any mandatory provisions of the law of your country of residence, and nothing in these Terms affects your rights as a consumer to rely on those provisions or to bring proceedings in your local courts.

Before filing any claim, you agree to first contact us at help@kivoapps.com and attempt to resolve the dispute informally for at least 30 days.

20. General

• Changes to these Terms: we may revise these Terms from time to time. We will update the "Last updated" date and, for material changes, give notice in the App or on our website. Continued use after changes take effect means you accept the revised Terms.
• Severability: if any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• No waiver: our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment: you may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Entire agreement: these Terms, together with our Privacy Policy and EULA, are the entire agreement between you and us regarding the Services.

21. Contact us

Questions about these Terms or your subscription? We're happy to help.